Billing Terms and Conditions

Accepted Payment Methods

At Prellen, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

Credit & Debit Cards: Visa, MasterCard, American Express
Apple Pay & Google Pay
Shop Pay

All payments are processed in British Pounds Sterling (GBP).

Payment Processing

Payments must be completed at the time of purchase.
Orders will not be processed or shipped until full payment has been received.
If a payment is declined or fails, the order will not be confirmed.

Pricing & Currency

All prices listed on Prellen are in British Pounds Sterling (GBP).
Prices are subject to change without notice.
Any applicable taxes and shipping fees will be calculated at checkout.

Secure Payment Processing

Prellen uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
We do not store your credit card or payment details.

Refunds & Chargebacks

Refunds are processed according to our Return & Refund Policy.
Unauthorized chargebacks will be disputed. If you experience any issues, please contact us first at info@prellen.com.

Fraud Prevention

Prellen reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
Additional identity verification may be requested for high-value transactions.

Contact Information

Address: 160 City Rd, London EC1Y 1BE, United Kingdom
Email: info@prellen.com
Phone: +44 20 3807 8835
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your email within 1–2 business days.